Organizational Identification and Alternative Job Opportunities of Hotel Internship Students During COVID-19

This study highlights the major challenges faced by hotel interns in their career development and the human resource management of hotels in the current macroeconomic environment, particularly during the COVID-19 pandemic. The paper developed a conceptual model for organizational identification, turnover intention, and perceived alternative job opportunities in the context of hotel internships. A total of 350 samples were collected from hotel internships in Macau. The presented results indicate that organizational identification has a significant negative impact on turnover intention. In addition, alternative job opportunities do not moderate the relationship between organizational identification and turnover intention. The results also showed that females had a higher level of evaluative identification for hotel internships compared to males. In addition, interns from high-income families had a higher level of evaluative identification compared to those from low- and middle-income families. The theoretical contribution extends the concept of organizational socialization to include internship stages in the field of hospitality management. Finally, this paper proposes measures for managing hotel internships during the COVID-19 pandemic.

The evolution of consumers' demand for hotels under the public health crisis: opinion mining from online reviews

This research aims to grasp the evolution of consumer demand and improve the resilience of the hotel industry under the public health crisis (COVID-19). Online reviews of 7,679 hotels in 10 cities were collected from Ctrip, China's major online hotel platform. Then, we applied opinion mining and time evolution to mine the change in consumer demand before, during, and after the COVID-19 pandemic. Findings show that some consumer demands (e.g. epidemic safety) will change during the outbreak period. However, during the nonoutbreak period, users were more concerned about their own check-in experience (e.g. hotel facilities, front desk services). This article provides new ideas for identifying the dynamic value of online reviews. We suggest that businesses focus on ensuring hotel safety during the crisis period. The results contribute essential theoretical and practical significance to the hotel industry's crisis management during public health crises.

When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis

Implicit psychological contract (PC) represents the dynamic employee-employer relationship, and unlike explicit human resource (HR) practices, PC is an underexplored topic in the crisis management literature. By capturing the dual perspective of hotel employers and employees through interviews, this study investigates the content of PCs and breaches of PCs during the COVID-19 pandemic crisis. The study identifies salient dimensions of employer obligations such as safety assurance and of employee obligations such as personal protection. While employees emphasized the transactional contracts to protect their individual interests, the employers tried to balance the transactional and relational contracts. The study proposes a dynamic PC breach model that indicates contract breaches lead to varied responses through a complex interpretation process. In general, the study suggests that ensuring mutual consideration is the best way for hotel employees and employers to pull through a crisis. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Perspectives towards hotel stay amidst the COVID-19 pandemic recovery stage: a research from Calamba city, Philippines

After the global tourism industry has experienced the impact of the pandemic, it is critical that people gain confidence in traveling and have the impression that staying in hotels is now safe, because only in this way tourism businesses such as hotels can be fully successful in recovering. For this reason, the researchers guided by a descriptive research design and quantitative research approach, aimed to determine what people think about staying in a hotel, particularly in terms of safety and security, price, location, and service quality, in the time of COVID-19 pandemic recovery stage, focused on the local community of Calamba City, Laguna, Philippines, being one of richest cities in the country and the place where the researchers reside. Moreover, a comparative analysis of the perspective of the respondents has been performed in terms of their age, sex, and educational attainment, identifying which age, sex and educational attainment groups have more positive or negative attitude, and a higher or lower level of hotel stay intention compared with other groups. Being the first study that has assessed the tourism market particularly in terms of their perspective on hotel stay as the hospitality industry attempts to recover from the impact of the pandemic, this is expected to provide a clear picture of the need for management of hotels to continuously work on marketing efforts highlighting the information that it is now safe to practice tourism and stay in their establishments, hence, serving as a guide in coming up with promotional strategies and an action plan, as well as a motivation for researchers who wish to determine the same in their locality or country.

Perception of teachers towards on-line education with specific context to hospitality education in India

Background: On-line education in a way was a forced introduction in our education system in wake of COVID-19 pandemic. Teachers as well as students became a part of this shift in education delivery mostly by force and rather by choice. However, in the short run itself it was realised that while shifting to this new-medium has its own challenges it also comes with its own set of advantages. Background: This research paper attempts to study and analyse the perception of teachers in hospitality education towards on-line education. Objective of study is to identify the major challenges and benefits of hospitality education as perceived by faculty members. Methodology: Descriptive research design was employed. The study was conducted by administering a structured questionnaire among faculty members of various IHMs and analysis of data was done. Locale is pan-India reached through google questionnaire method with a sample size of 50 faculty members from different IHMs in the country. Data was analysed with the help of excel tools, bar diagrams and graph. Results: Research revealed that in spite of the sudden paradigm shift in the macro environment faculty members responded well to the challenge of optimising learning for students in an on-line mode. Initially 80% faculty members found this shift challenging but now 80 percent believe that blended learning is future. Assessments and sustaining interest of students however are major challenges with 82 and 84 percent of faculty members respectively agreeing to this being a major issue. Conclusion: Teachers perceive blended learning to be a norm in future. It is perceived that while it's very difficult to impart skill training in an on-line mode, for theoretical classes this could be a preferred mode.

Impact of Electronic Word-Of-Mouth on Consumer-Based Brand Equity and Purchase Intention: Hotel Industry in Thailand

Electronic word-of-mouth is a new form of informal communication where messages are disseminated to others using social media and other electronic platforms. This research investigates eWOM to determine its impact on the perception of brand equity and the intentions of consumers to purchase hotel services in Thailand. Using a quantitative approach and a non-probability sampling method, 410 Thai respondents aged 18 and above with relevant hotel experiences participated in this study. Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were used to analyze the model fit and the validity and reliability of the variables. In addition, in order to investigate the relationship between the constructs, first-order and second-order approaches were used, in which eWOM was the second-order construct in the study, while its credibility, valence, and volume, were first-order constructs. The findings indicated that eWOM positively affects all brand equity dimensions and purchase intentions, showing the strongest significant positive effect on brand awareness. Additionally, brand equity dimensions were shown to mediate the effect of eWOM on purchase intentions. Details of the analyses and discussions are included in the latter part of this paper.

Post-pandemic intention to participate in the tourism and hospitality (T&H) events: an integrated investigation through the lens of the theory of planned behavior and perception of Covid-19

PurposeThis paper aims to predict the post-pandemic intention of Indian consumers to participate in tourism and hospitality T&H events by incorporating the perception of Covid-19 (PCOV) into the theory of planned behavior (TPB). It also examines the relationship among attitude, subjective norm, perceived behavioral control, behavioral intention and PCOV.Design/methodology/approachThis research employed a quantitative research technique, with data collected using an online questionnaire-based survey from August 23 to October 29, 2021. The sampling approach is convenient, and the sample of this study is comprised of individuals who follow events pages on social networking sites.FindingsThe findings of SEM revealed that the proposed model has better explanatory and predictive power. The path analysis showed that all the variables of the TPB are significantly and positively associated with the post-pandemic intention to participate in the T&H events. However, the PCOV is negatively associated with the post-pandemic intention.Research limitations/implicationsThe results of this study give an idea about the post-pandemic intention of Indian consumers to participate in T&H events. The results of this study revealed important practical implications for event management organizations, travel agencies that deal in events, the T&H industry, tourism planners and other stakeholders, as these findings may be used to develop effective marketing strategies.Originality/valueThere has been a lot of research on TPB in the context of coronavirus, but to the best of the authors' knowledge, there is a gap in the literature regarding the intention to participate in T&H events. Hence, this research fills that gap.

Guest preferences and future challenges in the post COVID-19 scenario - an exploratory study of hotel front office department

Background: The hospitality industry is recovering, evolving, and adapting itself in the post COVID-19 era through innovative and sustainable practices backed by the use of technology in entire hotel operations. The hotel Front Office department is no exception in utilizing these evolved practices to understand and influence the customer behaviour while exploring all possible measures to enhance the overall guest stay experience in the post-COVID times. The Front Office department plays a vital role in the passage of accurate and timely information required for flawless guest management in the hotels. Throughout the COVID-19 period, the Front Office practices have evolved through different stages depending upon the factors such as guest preferences, safety and security measures, hygienic conditions, sustainability and use of technology. Objectives: The major objectives are to study the post COVID-19 Hotel guest preferences of non-star category hotels with respect to changing scenario in the Hospitality Industry, to analyse the gaps between hotel guest expectations and perceptions in service quality with special mention of the front office department and to highlight the future challenges faced by hotel industry and suggest possible measured to overcome these challenges. Methodology: Hybrid research approach has been adopted in this study. Grounded theory in qualitative research approach with interview and semi-structured questionnaires are the data collection tools. Survey method with structured questionnaire are quantitative data collection tools. Collected data were analysed through content and thematic tools for qualitative data and quantitative data were analysed through descriptive statistics (Mean, SD, percentage) and paired t-test as an inferential statistical tool has been applied in this study for conclusion purpose. Results: Result indicates negative as Expected value - perceived value = - (negative). Conclusion: It is concluded that hotel-guests' are not satisfied as provided facilities are not as per guests' expectation. This study gives overview of guests' expectation. It helps hoteliers for modification of hotel's facilities for the guest. The limitation of the study is that the study is conducted in NCR only. Hotels of the same category in the other cities/town may be conducted for getting actual scenario of the phenomena of the hotels. In addition, the study proposes that hotels should adjust their room and service pricing to reflect the reduced demand during the COVID era. Furthermore, the hotel industry will face ongoing challenges, and hotels must be adaptable to remain competitive. By embracing new technologies, providing distinctive experiences, and implementing sustainable practices, hotels can overcome these challenges and flourish in the years ahead.

Analyzing the role of 'emotional intelligence' in developing leadership in the Indian hospitality sector

Background: Emotional intelligence has become a buzz word;Emotional Quotient (EQ) has long overtaken the Intelligence Quotient (IQ). A manager capable of recognizing and managing emotions of the self and of others may be more adept at work. Hoteliers have to work long hours due to which staff may become disgruntled and when insufficient returns are received, it may show up in their behaviour at work. The hotel industry is a service oriented industry which has an intangible product to sell, something that is produced and consumed in the same instant. Objectives: To understand in depth, the concept of emotional intelligence in hospitality. To analyze the link between EI and its role in developing effective leaders in hospitality. Methodology: Convenience sampling was used and the samples were approached online due to COVID. The samples were shortlisted from the personal contacts of the authors in Hyderabad's 5 star hotels holding management level positions. Out of 50-60 samples approached, 43 samples consented for their inclusion. Results: EQ has been ignored in hospitality curriculum with 55% sample base completely agreeing to and same should be for hiring, as voted by all 43 samples. 26 samples were also in complete favor of EI being a necessary pre-requisite for promotions. Conclusion: EI is extremely necessary in leader building and developing EI focused course for the under-graduates will help inculcate the quality in later stages of career.

Re-building strategies adopted by the hospitality sector in the post COVID 19 period

Background: The Novel Coronavirus shock affected impacted the entire world. It affected the hospitality sector badly during the pandemic situation. The hotel industry adopted various strategies to overcome this pandemic situation. Objectives: The study attempts to find out the conditions and the re-building strategies adopted by the hospitality industry such as the amenities and facilities provided to the guest and also the safety measures taken by the hotels during the pandemic situation. Methodology: The study is descriptive in nature. During the pandemic situation there were several problems faced by the hotel industry. The various problems were discussed with the operating departmental heads and the other hotel staff such as executives, associates and job trainees. The primary data was collected from the hotel staff through questionnaire method using the online platforms like Google forms and it was send to the respective persons. 250 samples were taken for the study which included core departmental heads, employees and the trainees of the hotels. Stratified random sampling techniques were used for collecting the data. The data collected was classified and tabulated. The data was analyzed by using different statistical techniques like percentage analysis, Correlation analysis with the help of IBM SPSS Version 23. Results: Safety measures taken by the departments included restaurants being sanitized;rearranging the furniture for maintaining a social distancing;the kitchen staffs getting properly sanitized;wearing mask and gloves. Sterilizing and sanitizing the guest and their belongings before rooming the guest. The billing system was shifted more towards the electronic mode. The staff guided the guests to follow the instructions during their stay in the hotel. Conclusion: The hotel premises including the public areas and the lobby were sterilized and sanitized every two hours in most hotels. The workers were asked to work in staggered shifts. The guest who come to visit and stay in the hotel were made to feel safe and comfortable with the services.

The impact of COVID-19 on the accommodation sector in tourism – a bibliometric analysis

The significance of review articles has been proved. This type of articles is especially necessary now, when immediate actions to save an important economic sector must be taken. The present research aims to determine the impacts of the COVID-19 pandemic on one of the most important elements of tourism – the accommodation facilities, through bibliometric analysis. In order to achieve this goal, the VOSviewer software was used, and data from one of the world's largest databases of scientific production – the Web of Science, was collected. The bibliographic coupling approach was used in the bibliometric analysis. The bibliometric analysis was followed by content analysis of the most cited studies from each cluster. The effects of COVID-19 on the accommodation facilities are summarized and classified by groups. © M. Nekova.

Confidence and coincidences in executive decision-making during periods of crisis

PurposeThe purpose of this study, which is grounded in decision-making theory, is to explore whether the occurrence of meaningful coincidences can positively influence executive confidence during periods of crisis. Design/methodology/approachThrough a qualitative study with 24 interviews, this study focuses on Italian hospitality facilities in the Campania Region of southern Italy to explore how an executive confidence led by meaningful coincidences can influence managerial decisions during crisis situations. Data are analyzed through a deductive coding for qualitative analysis. FindingsThe framework proposes the connection by coincidences and confidence, emphasizing the process through which meaningful coincidences can positively influence executive confidence and managerial decision-making. The insights that emerge suggest a number of positive and beneficial aspects for decision-making during a period of crisis such as the COVID-19 pandemic. Originality/valueTo the best of the authors' knowledge, this is the first study in the literature aimed at investigating, by means of qualitative methodologies, the positive outcomes of executive confidence in decision-making led by meaningful coincidences during crisis periods in the specific context of the Italian hospitality industry.

The antecedents of family firms' resilience to crisis in hospitality and tourism

Drawing on Miller and Le Breton-Miller's (2005 & 2022) conceptualization of family firms' priorities (continuity, community, connections, and command) and the organizational psychological capital theory (Luthans and Youssef, 2004), we develop a mediation model of how organizational psychological capital and family firm image affect resilience capability and risk taking (which in turn influence resilience). This model is tested on 200 family-owned small and medium sized (SME) hotels in Turkey. Our study demonstrates that intangible forces can be differentially leveraged to build resilience capability. This in turn strengthens resilience in firms confronting the Covid crisis. This paper further highlights that while the development of capabilities and strategic actions is important in generating firm resilience, the assets that are used to achieve this outcome matter the most. © 2023 Elsevier Ltd

How the Japanese workcation embraces digital nomadic work style employees. (Special Issue: Leisure, knowledge work and the digital nomadism.)

In Japan, workcations have gained attention as a way to offset the economic damage caused to inbound tourism by the COVID-19 pandemic. Considering its aims to contribute to the local community and increase interactions with local residents, the Japanese-style workcation can be positioned as a form of digital nomadism that seeks alternatives to existing work styles. This study is based on fieldwork in Tottori Prefecture in Japan and includes interviews and participant observation. It aims to examine (1) national and local government workcation policies, (2) the development of new services and businesses that facilitate workcation, and (3) the process of introducing hybrid work in companies. Japanese-style workcation as a social design can offer solutions to problems such as the concentration of population in cities, ageing population, and declining tourism industry. The work styles and lifestyles suggested by the Japanese-style workcation should continue to be explored as an area where new tourism, social design, and community design overlap. At the same time, incorporating digital nomadism as individualism into the workcation remains a future issue.

How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry

Drawing upon person-environment fit, specifically demands–abilities fit, this paper examines the impact of hospitality employees' cultural intelligence (CQ) on their voice behavior and job satisfaction. Data were collected from domestic contact employees working for restaurants in three major cities in the United States. The results of the PLS-SEM model show that CQ has a positive effect on employees' voice behavior through self-efficacy. Further, CQ has a positive effect on job satisfaction through a sequential mediation of self-efficacy and voice. This study contributes to the CQ and voice literature, utilizing CQ as a person's ability to meet job requirements. This study also has important practical implications for hospitality practitioners who depend on employee voice for the success of organizations in today's ever-changing global environment.

Research progress and future agenda of COVID-19 in tourism and hospitality: a timely bibliometric review

PurposeA proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of research around hospitality and tourism to define the research directions on herd immunity and the prevention of disease under the "new normal.”Design/methodology/approachThis paper analyzed 326 articles regarding COVID-19 published in SSCI hospitality, leisure and tourism journals in 2020 and 2021 by combining manual analysis and bibliometrics to reveal research topics and to gain insight into research structures.FindingsThe results of this paper summarized topics related to stakeholders' mentality and behavior, responses of travel suppliers to the COVID-19 pandemic, economic impact and demand forecasting, social issues of human rights and racism and reflection on tourism and transformation of the industry. More research is called for in the future to focus on a better response to the crisis, including crisis management education and training and the improving the resilience of small- and medium-sized enterprises.Research limitations/implicationsA three-dimensional consideration was proposed to promote the sustainable development of hospitality and tourism.Originality/valueIn the "new normal” phase of herd immunity and disease prevention, to the best of the authors' knowledge, this is the first paper that provides an up-to-date systematic overview of the evolution of COVID-19 research in tourism and hospitality and encourages more conceptual, practical and futuristic studies.

Sustainable Cruise Tourism: Systematic Literature Review and Future Research Areas

The cruise shipping industry has existed for centuries. However, sustainability is a relatively new trend that could make a big difference and someday impact the industry. A growing body of research on sustainable cruise tourism includes studying changes among industry stakeholders, internal and external processes, and more. However, until now, there have been no comprehensive and systematic reviews of the academic literature on this topic and proposals for future research areas. The sample for our research consists of 56 articles structured into the following themes and subthemes: (1) corporate social responsibility (public interaction and emissions management);(2) territory management (collaboration with stakeholders and infrastructure development);(3) training in sustainable behavior (passengers, ship personnel, and other stakeholders). These themes fully explore the various use cases for sustainable cruises, forming a conceptual framework for understanding trends for the industry's sustainable development. We direct the attention of other researchers to the following areas for further research: GHG emissions of cruising;biodiversity impacts;quantitative understanding of the target audience and their participation in sustainability financing;in-depth understanding of the reasons for cooperation between stakeholders;identifying the true motivation for participation in sustainable development;the long-term trends;and how the shipping industry is adapting to the effects of the COVID-19 pandemic.

Examining restaurant purchase intention during crises: The role of message appeal

Purpose: This paper aims to examine the joint role of the pandemic-induced source of crisis (i.e. health and social crisis) based on Maslow's Hierarchy of Needs and message appeal in customer perception of and behavioral intention toward a restaurant. Design/methodology/approach: This study uses a 2 (source of crisis: social, health) x 2 (message appeal: social, health) between-subjects factorial design. A total of 181 samples was collected and data was analyzed by using ANCOVA and PROCESS. Findings: The results showed a significant two-way interaction between source of crisis and message appeal on to-go intention. With the potential effect of risk aversion being controlled, message appeal significantly impacted perceived competence, which influenced both dine-in and to-go intentions. Practical implications: The research findings suggest a crucial role of perceived fit between message appeal and customer concerns during crises. Therefore, restaurant managers should actively communicate their safety practices with their customers to inspire customer confidence. Originality/value: This study identifies crisis dimensions based on human needs during crises such as the COVID-19 pandemic, which determines the persuasiveness of marketing messages. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

A research on the using of bank loans in accommodation companies traded in Borsa Istanbul

The main purpose of this research is to analyze the using of bank loans provided by the banking sector in accommodation companies traded in Borsa Istanbul in terms of type, maturity and cost. The study also examined the impact of the Covid-19 outbreak on the accommodation companies' use of bank loans. In this context, the level of bank loan usage, the type of bank loans, interest rates, maturity and their distribution in currency between the years 2009 and 2021 were tried to be determined by ratio and document analysis. As a result of the analysis, it was determined that 10,84% of the assets in accommodation companies are financed by bank loans, the use of bank loans in total liabilities is 19.92% and short-term bank loans are preferred. It was also detected that accommodation companies mainly benefit from business loans, daily spot loans, revolving loans, current account loans, foreign exchange earning loans, vehicle loans and investment loans in Turkish Lira, Dollar, Euro and Sterling with interest rates varying every year. However, compared to the pre-Covid-19 outbreak period, it was observed that the level of bank loans used by accommodation companies first decreased, but then increased again.